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Together We Will Build a Better Future

 Face Inc.Community Resource Center

Community Resource


Coronavirus Outreach

 Community Resource Partnership






Provides and deliver reliable program services to our clients seeking guidance in selecting outpatient treatment with mental health counseling, substance abuse treatment, educational opportunities, job training programs, mentoring and supportive/transitional housing for individuals currently released from correctional institutions and develop independent life skills necessary to sustain a lifestyle of recovery to include safe secure permanent housing placement.

Making a Difference in the Lives of Community & People.

Join Us in Supporting Our Neighborhood Community 

in addressing this Global Pandemic

COVID-19 (Coronavirus)

that is impacting the lives and health of children, families, young and older people within our communities


Attention all Community Partners and Residents:


Face Inc. (Freedom Advocates Celebrating Ex-Offenders Inc.)  management team continues to follow the evolving situation regarding COVID-19 (Coronavirus), including monitoring developments and guidance issued by local, state, and federal health authorities

Our priority during this time is to continue to deliver a high level of customer service while remaining vigilant about everyone’s health – yours and our community partnership



We also recognize the fear created by not knowing, isolation, and the non-stop troubling news and social media reports. It’s okay to be concerned – we are too. But we can’t

allow it to paralyze us.

"Even a small community

can make a

big difference"

Covid-19 Slide.png

 Face Inc Community Outreach Health Partnership Initative 

Coronavirus: What Every Business Owner Needs to Know

While the full extent of COVID-19's global impact is yet unknown, it's a good idea to take precautionary measures to protect yourself, your employees and your business.


In light of this pandemic, it's important to stay updated on health guidelines from trusted organizations like the World Health Organization, Centers for Disease Control and Prevention or Public Health Emergency. Ensure you're getting information from reliable sources to avoid spreading misinformation.


While hospitals and governments work to keep people healthy and safe, many businesses like yours are continuing to provide customers with what they need during this period.

Here’s a list of best practices you can consider to keep your business running smoothly—online and offline

01. Keep Your Business Safe


Update your employees with the latest news, developments and health regulations. Provide this information in multiple languages to make sure everyone understands. Look out for common symptoms of the coronavirus like a dry cough, shortness of breath and/or fever. Create hygiene stations in the workplace and make sure your team is following protocol to keep everyone healthy. Encourage employees to work from home if they're not feeling well, or if they traveled recently.

02. Postpone Events, Services or Appointments

03. Be Transparent


Communicate proactively. Encourage your customers to put their trust in you. If you have a website reach out to your customers and employees:

04. Update Your Site


Keep your customers in the loop. Update your website and social media pages with any changes to your work hours, shipping delays or event/service cancelations. Add an FAQ section to your site to address customer concerns


05. Services and  Appointments

It's becoming increasingly important to remain at home to avoid spreading the virus. In light of this, here are some recommendations for those in the service industry.


Go virtual. While there is nothing like in-person human interaction, consider offering virtual courses and consultations through video or live stream. Many meetings and classes can be moved online using tools like Google Hangouts, Skype and more.


Be flexible. Postpone your appointments or services and allow customers to do the same–especially if they don’t feel well or have traveled recently. Encourage them to reschedule to avoid unnecessary risks. Have your clients’ contact information up to date in case you need to reach out to them.


Double down on hygiene. Let clients know the steps you're taking to keep your business environment clean and safe. This is especially relevant to gyms, beauty and health/wellness businesses. Consider these safeguards:

  • Keep hand sanitizer, disposable wipes, soap and tissues on hand. Remind clients and staff to use them regularly.

  • Ensure everyone washes their hands (for at least 20 seconds).

  • Post reminders to avoid handshaking and touching your face.

  • If relevant, wear protective gear and change them between each client.

  • Add extra buffer time between appointments to thoroughly clean stations and disinfect all equipment used.

If you identify any client with severe symptoms, notify your public health department and arrange for the client to receive immediate medical care.

Ensure that all common areas within the facility follow good practices for environmental cleaning. Cleaning should be conducted in accordance with CDC recommendations.

Coronavirus: What Every Community Service Provider Owner Needs to Know

Interim Guidance for Homeless Shelters

Plan, prepare and respond to coronavirus disease 2019

Older adults and people who have severe underlying chronic medical conditions like heart or lung disease or diabetes seem to be at higher risk for developing more serious complications from COVID-19 illness.

Persons experiencing homelessness may be at risk for infection during an outbreak of COVID-19. This interim guidance is intended to support response planning by homeless service providers, including overnight emergency shelters, day shelters, and meal service providers.

COVID-19 is caused by a new virus. There is much to learn about the transmissibility, severity, and other features of the disease. Everyone can do their part to help plan, prepare, and respond to this emerging public health threat.

CDC has developed recommendations for homeless service providers about how to protect their staff, clients, and guests. The Before, During, and After sections of this guidance offering suggested strategies to help homeless service providers plan, prepare, and respond to this emerging public health threat.

Before a COVID-19 outbreak occurs in your community: Plan

Although it is not possible to know the course of the outbreak of COVID-19 in the United States, preparing now is the best way to protect people experiencing homelessness, homeless service provider staff, and volunteers from this disease. An outbreak of COVID-19 in your community could cause illness among people experiencing homelessness, contribute to an increase in emergency shelter usage, and/or lead to illness and absenteeism among homeless service provider staff.

01. Establish ongoing communication with your local public health department to facilitate access to relevant information before and during an outbreak.

Having an emergency plan in place can help reduce the impact of the outbreak. During your planning process, homeless service providers should collaborate, share information, and review plans with community leaders and local public health officials to help protect their staff, clients, and guests.

02.Connect to community-wide planning

Find out if your local government has a private-public emergency planning group that meets regularly. Building strong alliances before an outbreak may provide your organization with the support and resources needed to respond effectively.

03.Develop or update your emergency operations plan

Identify a list of key contacts at your local and state health departments.

Identify a list of healthcare facilities and alternative care sites where clients with respiratory illness can seek housing and receive appropriate care.

Include contingency plans for increased absenteeism caused by employee illness or by illness in employees’ family members that require employees to stay home. These plans might include extending hours, cross-training current employees, or hiring temporary employees.

04.Address key prevention strategies in your emergency operations plan

Promote the practice of everyday preventive actions. Use health messages and materials developed by credible public health sources, such as your local and state public health departments or the Centers for Disease Control and Prevention (CDC). Read more about everyday preventive actions.


Provide COVID-19 prevention supplies at your organization. Have supplies on hand for staff, volunteers, and those you serve, such as soap, alcohol-based hand sanitizers that contain at least 60% alcohol, tissues, trash baskets, and disposable facemasks. 

Plan to have extra supplies on hand during a COVID-19 outbreak.

05. Communicate about COVID-19 and everyday preventive actions


Create a communication plan for distributing timely and accurate information during an outbreak. Identify everyone in your chain of communication (for example, staff, volunteers, key community partners and stakeholders, and clients) and establish systems for sharing information. Maintain up-to-date contact information for everyone in the chain of communication. Identify platforms, such as a hotline, automated text messaging, and a website to help disseminate information to those inside and outside your organization. 

06. Put your emergency operations and communication plans into action


Stay informed about the local COVID-19 situation. Get up-to-date information about local COVID-19 activity from public health officials. Be aware of temporary school dismissals in your area because these may affect your staff, volunteers, and families you serve.

Implement everyday preventive actions and provide instructions to your workers about actions to prevent disease spread. Meet with your staff to discuss plans to help clients implement personal preventive measures.

Communicate with your local health department if you are concerned that clients in your facility might have COVID-19. 

Minimize the number of staff members who have face-to-face interactions with clients with respiratory symptoms. Use physical barriers to protect staff who will have interactions with clients with unknown infection status (e.g. check-in staff). For example, install a sneeze guard at the check-in desk or place an additional table between staff and clients to increase the distance between them.


Limit visitors to the facility

07.Ensure that clients receive assistance in preventing disease spread and accessing care, as needed

In general sleeping areas (for those who are not experiencing respiratory symptoms), ensure that beds/mats are at least 6 feet apart, and request that all clients sleep head-to-toe.


Provide access to fluids, tissues, plastic bags for the proper disposal of used tissues.

Ensure bathrooms and other sinks are consistently stocked with soap and drying materials for handwashing. Provide alcohol-based hand sanitizers that contain at least 60% alcohol (if that is an option at your shelter) at key points within the facility, including registration desks, entrances/exits, and eating areas.

After a COVID-19 outbreak has ended in your community: Follow Up

Remember, a COVID-19 outbreak could last a long time, and the impact on your facility may be considerable. When public health officials determine the outbreak has ended in your community, take time to talk over your experiences with your clients and staff.  As public health officials continue to plan for COVID-19 and other disease outbreaks, you and your organization have an important role to play in ongoing planning efforts.

Evaluate the effectiveness of your organization’s plan of action

Discuss and note the lessons learned. Were your COVID-19 preparedness actions effective at your organization? Talk about problems found in your plan and effective solutions. Identify additional resources needed for you and your organization.

Participate in community discussions about emergency planning. Let others know about what readiness actions worked. Maintain communication lines with your community (e.g., social media and email lists).

Continue to practice everyday preventive actions. Stay home when you are sick; cover your coughs and sneezes with a tissue; wash your hands often with soap and water, and clean frequently touched surfaces and objects daily.

Maintain and expand your emergency planning. Look for ways to expand community partnerships. Identify agencies or partners needed to help you prepare for an infectious disease outbreak in the future.

COVID-19 Readiness Resources

CDC Interim Guidance for Specific Audiences

CDC Communication Resources

Community Outreach Coronavirus: What Every Person Needs to Know

"Educating, Empowering, Equipping our Neighborhoods and Community

Here at Face, (Freedom Advocated Celebrating Ex-Offenders Inc. along with our community partners team we understand the safety and well-being of our employees, customers, and communities have always been our top priority. This commitment guides us as we now face the COVID-19 national emergency.


We recognize the role we play is foundational to how our region and country respond to this challenge. We provide the critical infrastructure that empowers and enriches the lives of the clients we serve. Our priority during this time is to continue to deliver a high level of customer service while remaining vigilant about everyone’s health – yours and our community partnership alliances.

While the situation is changing rapidly, one thing remains constant: our unrelenting focus on the safety of our employees, customers, and communities and the reliability of our critically needed services. We have extensive plans in place to ensure we meet the needs of our customers and communities while doing all we can to protect the health and safety of our team members as we power these essential needed program services.

We are taking a number of steps to ensure we fulfill our responsibilities and help our community during this challenge:

To ensure the safety of our customers and employees, we are closely following the guidance of the Centers for Disease Control and Prevention, eliminating all non-essential employee travel and abiding by all travel restrictions, and limiting large internal and external meetings and gatherings. We are also ensuring our essential employees who regularly interact with customers have the appropriate social distancing guidance and procedures to perform their jobs safely.

We want to thank our many employees, who must be at our facilities or in the community, maintaining our high-level delivery of customer service, and handling customer call in at our intake and assessment centers. These talented men and women are the backbone of our operation. We respect and support their special duty to serve.

Working together, we will meet this challenge to our community.

Thank you,

Management Team

Face (Freedom Advocates Celebrating Ex-Offenders Inc.)

Emerge Baltimore Inc.

Support Services:

Psychiatric Rehabilitation Program

(PRP Adult and Minor)

Stress Management Classes

Job Readiness Coaching

Counseling and Parenting

Life Skills Coaching

Anger Management

GED Preparation Classes

DUI Drug and Alcohol Classes

Computer Training

Medication Management

Individualized Treatment Plan

Supported Employment

Group Therapy & Family Therapy

Schedule appointments


To start availing of our services, schedule a meeting with our staff so that they can assess your condition and determine your needs.

Click the link  http://www.facebaltimore.org/behavioral-health-care-schedule-an-assessment

Maryland Medicaid Telehealth Program

 is offering Tele-Therapy to all Maryland Residents

 For additional information call us@ 443-636-6335 Today!


Visit: https://mmcp.health.maryland.gov/Pages/telehealth.aspx


The Secretary of Health has temporarily expanded the definition of a telehealth originating site under COMAR to include a participant’s home or any other secure location as approved by the participant and the provider for purpose of delivery of Medicaid-covered services. The purpose of this expansion of regulatory authority is to ensure individuals can access certain health care services in their own homes while mitigating possible risks for transmission of COVID-19. This expansion applies to services delivered to a Medicaid participant via fee-for-service or through a HealthChoice Managed Care Organization (“MCO”). This expansion will remain in place until further notice by the Department. Medicaid distant site providers delivering services via telehealth to a participant in their home must continue to comply with all other requirements of COMAR 10.09.49 and the Maryland Medicaid Telehealth Program Manual.



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Together We Will Build a Healthier and Safer Communities for Children & Families


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Phone: 410-522-3223

email info@facebaltimore.org

1645 N.Calhoun St.

Baltimore, MD 21217

Making a Difference in the Lives of Community & People.

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